Maintenance technicians conduct regular inspections and daily checks on equipment, comprehensively inspect and evaluate equipment status, and take effective measures in a timely manner to eliminate potential equipment hazards. At the same time, they visit customers regularly, listen to their opinions, solve difficult problems for customers, guide operators in correct operation and maintenance, and ensure the safe and effective operation of equipment and systems
After the completion of the project, certified professionals (refrigeration workers, electricians) will be arranged to be stationed on site to assist the owner in managing and maintaining the cold storage system, and to train the owner's operation and maintenance personnel. The dispatched personnel are all experienced in equipment operation and management, familiar with the equipment situation of the project, and have passed the training and assessment of the company's after-sales department before taking up their posts. They are responsible for the normal start-up and shutdown of the system, as well as the resolution and maintenance of minor faults
After receiving a notification of equipment malfunction, if it is confirmed that the customer needs to go for repair, our company guarantees to dispatch repair technicians within 2 hours within the same city, 24 hours within the same province, and 48 hours across provinces to provide prompt service and avoid causing losses to the customer
DASEN has developed a comprehensive training program for clients, targeting workers at all levels and providing professional training through experienced instructors and teaching materials. The training content covers two levels: operation and management. At the same time, for general users, maintenance and management personnel of various subsystems, and senior system administrators, DaSen provides training in the following three dimensions:; Use training, maintenance and management training
DASEN provides comprehensive maintenance services and repairs or replacements for wear and damage of equipment vulnerable parts
